CFDT Services, which oversees labor relations dialog in companies, recently initiated a change to improve the electronic management of its outbound and inbound information. ​

Okoni was brought in to help the CFDT teams through the updating and upgrading of their information system, in particular the information system used for the human services industry (ESAP).​

We worked immersively to understand the specific needs of the ESAP sector and the teams’ practices. We brought the teams on board in a collective intelligence approach to come up with suitable solutions and experiment with them in order to test their effectiveness and encourage this change in the organization’s culture.

Results

A set of specifications that states:​

• from the field exploration ​
• various co-creation workshops with the teams fédérales​
• experiments and their results​
• recommendations (on the roll-out of experiments and other appropriate tools/solutions)